Timeless Treasures Fabrics, Inc.
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Frequently Asked Questions

I am a quilter. Can I purchase fabric directly from Timeless Treasures?
Sorry, no. We only sell wholesale (to businesses). If you are looking for a particular print, we suggest that you go to our shop locator and call the stores in your area to see if they have the fabric that you are looking for. Failing that, try some of the larger internet fabric stores.

I am a retailer. Can I order from you on line?
Yes. If you have an account with Timeless Treasures, you may place your orders online.

If you have never logged on to our system before, you may need to register first. Please select this link to create your account for your retail business.

If you require any assistance with this process or you have questions about our requirements, please contact customer service by calling 1-212-226-1400

Can you tell me a specific store from which I can purchase a fabric or collection?
Only occasionally. If the fabric is relatively new, we can try to look up the store or stores which ordered it most recently. You will need to provide us with the full style name and color (e.g. Kidz-C2496 Blue) for us to help you. Generally, however, we would advise you to go to our store locator and then try calling the shops near you.

If you are trying to locate an old fabric, you would be advised to try some of the auction sites on line.

Do you have a catalog?
No. Because older fabrics are discontinued throughout the year and because we are constantly introducing new fabrics, it is not practical for us to print a catalog. We try to update our web site frequently to reflect the loss of the old and the addition of the new.

I tried to download a pattern, but got an error message and wasn't able to open it. What's wrong?
If your computer is several years old, you may be running an old version of Adobe Acrobat Reader. The patterns on our web site are created with Acrobat 5.0, but can be read by Acrobat Reader 4.0. If you are running Acrobat Reader 3.0 you will not be able to open the patterns. This is an easy problem to remedy since Acrobat Reader is free. Just go to the Adobe web site and look for the "Get Acrobat Reader" icon. Follow the links to download Acrobat Reader 5.0 for your system (Windows or Mac) and you should then have no problem downloading our patterns.

 

Tonga Green Tea